225 Bennett Avenue

 Con Edison & management company for 2225 Bennett Avenue conspire and act in concert to deny tenants accurate gas bills.

Building owner denies access to con Edison to read the meters while con Edison purports to install smart meters

Meter access is under the control of the building owner not tenants

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File a Complaint | New York State Department of Public Service

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Due to concerns related to COVID-19 (the novel coronavirus), we ask that you please submit your complaint online or by telephone.

Before Filing Your Complaint with the Department of Public Service:

First seek the assistance of your utility provider – they are required by law to assist you.

• If you are unable to get a satisfactory resolution from your utility provider, then contact the Department’s Office of Consumer Services to file a complaint using any of the listed methods below.
  

  Guide to Filing Complaints About Your Regulated Utility Service (This guide explains the steps in our complaint process)
  

  How to file a Shared Meter Complaint (Do not use the form below)
  

• Online
  
  • File a new complaint
    
    
  • Update an existing complaint
    
    
  • Request the status of a case
    
    Important Notice for Residential Electric and Gas Customers:
    Please do not use the online complaint form if you received a final disconnection notice from your utility that your electric or gas service will be shut off within 72 hours. Call the Department of Public Service Emergency Hotline at 800-342-3355 on weekdays from 7:30 AM to 7:30 PM for assistance.
    
  
  
• Telephone Toll Free Complaint Numbers: 
  

  Helpline (general complaints and inquiries)
  

  800-342-3377
  

  8:30 AM to 4:00 PM (Monday - Friday)
  

  
  
  Hotline (for residential electric and gas shut-offs)
  
  
  800-342-3355
  

  7:30 AM to 7:30 PM (Monday - Friday)
  

  Consumers with hearing or speech impairment can contact the Department of Public Service through the NYS Relay Service by dialing 711.
  

  
  
• Fax to 518-472-8502
  
  
  
• Mail your complaint to one of our office locations listed below
  
  
  Attention: Office of Consumer Services
  New York State Department of Public Service
  
  
  
• Visit our office location in person
  
  Click here for directions
  
  New York City
  90 Church Street 4th Floor
  New York, NY 10007
  
  Albany
  3 Empire State Plaza 4th Floor
  Albany, NY 12223
  
  Buffalo
  295 Main Street Room 1050
  Buffalo, NY 14203
  
  Long Island

• BUSINESS

  Con Ed’s new meters tell how much gas, electric you use

  By Bill Sanderson

  June 4, 2016 | 7:30pm

  
  
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